Last updated: 2026-10-05 Version: v1.6
These Terms of Service ("Terms") govern your access to and use of GetPay, an accounting and payments software-as-a-service product accessible at https://getpay.cc (the "Service"), operated by TELEBORT AI STUDIO PLT (LLP0046066-LGN), a limited liability partnership registered in Malaysia ("Telebort", "we", "us", "our").
By creating an account, accessing, or using the Service, you ("you", "your", "Customer") agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Eligibility and Acceptance
1.1 You must be at least eighteen (18) years old and have the legal capacity to enter into a binding contract to use the Service.
1.2 If you use the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and references to "you" include that organization.
1.3 Your continued use of the Service constitutes acceptance of these Terms and any updates we make from time to time pursuant to clause 13.
2. The Service
2.1 GetPay is a cloud-based accounting and payments management platform. Features may include, without limitation: chart of accounts, journal entries, invoice generation, bill management, bank transaction import and reconciliation, customer and supplier records, SST tracking, e-Invoice (MyInvois) submission, and AI-assisted categorization.
2.2 The Service is provided on a software-as-a-service basis. We may add, modify, or remove features at our discretion, with reasonable notice for material changes.
2.3 The Service is not a substitute for professional accounting, tax, legal, or financial advice. AI-assisted features (including categorization suggestions and tax computations) are informational only. You remain responsible for the accuracy and compliance of your financial records.
2.4 Service availability. The Service is available subject to applicable law, export-control and sanctions regimes, and the supported-regions policies of underlying AI providers. AI-assisted features depend on third-party AI model providers and may be unavailable or restricted in some regions if a provider's policy changes; availability of AI features may therefore differ by region from non-AI features, and we may suspend or restrict access where the Service is not lawful in your jurisdiction.
2.5 Seller listings. The Service includes a showcase of Malaysian online sellers at https://getpay.cc/directories/sellers. A seller listing is free: it does not require a paid plan, but you need a GetPay account to claim or manage one. Clauses 2.5 to 2.10 apply to you if you claim, apply for, or edit a seller listing, and our Acceptable Use Policy sets out what a listing must not contain.
2.6 What you promise about your listing. When you claim, apply for, submit or edit a seller listing, you warrant that: (a) everything in it is accurate, current and not misleading; (b) you own, or have the right to use and to let us display, the business name, logo, text and links in it; (c) you own or are authorised to run each shop you link to; and (d) the products sold through those shops are lawful and are not prohibited by the Acceptable Use Policy. You must keep the listing accurate and tell us or update it if something changes. Information you enter is published once the listing is approved, except the contact details and SSM number described in our Privacy Policy.
2.7 We are not a shop and we do not endorse sellers. GetPay does not sell, take orders or payments for, or deliver the products of any listed seller, and is not a party to any sale between a shopper and a seller. A purchase is made on the seller's own shop, under that shop's terms. A listing is not an endorsement, recommendation, certification or guarantee of the seller, its shop or its products. We check a listing against our published criteria when it is approved; that check does not mean we have verified the seller, its claims, its stock, prices, reviews or products, and you must not say or suggest otherwise.
2.8 Links to third-party shops. A listing links to shops run by others — on Shopee, Lazada, TikTok Shop or another platform, or on the seller's own website. We do not control those shops and are not responsible for their content, availability, products or terms (clause 8). GetPay is not affiliated with, endorsed by, or sponsored by Shopee, Lazada, TikTok Shop or any other platform; their names are used only to say where a seller's shop is, and belong to their owners.
2.9 Removal. We may decline, hide or remove a seller listing or any link in it at any time, with or without notice — for example if it does not meet our published criteria, breaches the Acceptable Use Policy or these Terms, is reported to us, or we can no longer contact you. You may hide or delete your listing at any time from your account settings.
2.10 No guarantee. We do not guarantee that a listing will be approved or stay published, or that it will receive any traffic, visibility, ranking, enquiries or sales. The showcase is provided "AS IS" under clause 10.
3. Account Registration
3.1 To use the Service, you must register an account by providing accurate, current, and complete information.
3.2 You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
3.3 You must notify us immediately at studio.telebort@gmail.com if you become aware of any unauthorized use of your account or any security breach.
3.4 We may suspend or terminate accounts that contain false, misleading, or fraudulent information.
4. Subscription, Fees, and Payment
4.1 Subscription Plans. The Service is offered on subscription plans described at https://getpay.cc/pricing or in a separate written agreement. Subscription fees are payable in Malaysian Ringgit (MYR) unless otherwise stated.
4.2 Auto-Renewal. Subscriptions renew automatically at the end of each billing period (monthly or annually) unless cancelled in accordance with clause 4.4 or our Refund & Cancellation Policy.
4.3 Taxes. As at 1 October 2026, Telebort AI Studio PLT is not registered for Sales and Service Tax (SST) and does not charge SST on its fees. If that changes, we will notify you and apply SST from the date of registration. You are responsible for all other taxes arising from your use of the Service, except for taxes on our net income.
4.4 Cancellation. You may cancel your subscription at any time via your account settings or by contacting us. Cancellation takes effect at the end of your current billing period, except as set out in the Refund Policy (for example, a refund of your first annual charge within 14 days, which cancels the subscription immediately). See our Refund & Cancellation Policy for details.
4.5 Late Payment. Unpaid fees accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower. We may suspend access for accounts more than thirty (30) days past due.
4.6 Price Changes. We may change subscription fees with at least thirty (30) days' notice. Changes take effect on the next renewal after the notice period.
4.7 Usage-based Plans and Classic Plans. Our usage-based plans are Free, Starter, Growth, Scale and Enterprise, where offered at https://getpay.cc/pricing ("Usage-based Plans"). Each Usage-based Plan's price and included usage — documents, AI automation credits, seats, sales channels, payroll heads and Counter outlets, counted per calendar month (Malaysia time) — are set out on that page, which forms part of these Terms for a workspace on a Usage-based Plan; Enterprise terms are agreed in writing. The Free, Pro and Enterprise plans of our original pricing ("Classic Plans") keep their own terms: a workspace on a Classic Plan keeps that plan, its price and the terms that applied to it for as long as it stays on it, and clauses 4.8 to 4.13 do not apply to Classic Plans.
4.8 Usage Limits and Document Step-up. Usage limits never stop you from recording your bookkeeping, e-invoicing, payroll or sales-channel sync. If your company issues more documents in a calendar month than your plan includes, your subscription is due to move to the next plan up from the start of the following calendar month — the higher price never applies to the month in which the allowance was exceeded. We notify you by email and in your account settings as soon as our nightly usage check records the step-up; if the allowance is exceeded on the last day of a month, that notice may reach you on or just after the first day of the following month. From the start of that following month, the owner or an admin confirms the move in the account settings (or, where your plan is managed with our team, confirms it with us); if it is not confirmed, we may move your subscription to the next plan up ourselves after telling you. The owner may move back to a lower plan at any time before the plan renews; the change takes effect from the next billing period. On our highest self-serve plan we will instead contact you about an Enterprise agreement.
4.9 No Free Trial on Usage-based Plans. The Usage-based Free plan can be used without a payment card for as long as you like. A paid Usage-based Plan has no free trial and is charged from the day you subscribe; a first annual charge may be refunded within fourteen (14) days as set out in the Refund Policy. The free trial in clause 2.1 of the Refund Policy applies to the Pro plan only, which only a workspace on a Classic Plan can subscribe to.
4.10 Add-ons. Add-ons (seat packs, Counter outlets and extra registers) are billed monthly with your plan. An increase is charged pro-rata immediately for the rest of the current billing period; a decrease or removal takes effect from the next billing period.
4.11 Payroll Heads. On a plan that includes payroll, each employee actually paid in a calendar month beyond the number of payroll heads your plan includes (which may be none) is billed in arrears after that month, at the per-head price on the pricing page. This applies to a calendar month (Malaysia time) that a paid period of your Usage-based Plan covered from its first day to its last; payroll heads are not charged for any other month (for example, the month you move to or leave a paid plan). Employees who were not paid in the month are not charged.
4.12 AI Automation Credits. Your plan includes a monthly allowance of AI automation credits for automation (agent, CLI and API operations, and AI reading of receipts and statements). Actions through a connected AI app (clause 8.3) do not use AI automation credits. The allowance resets at the start of each calendar month and does not roll over. Copilot chat does not use credits and is subject to fair use. When your allowance and any top-up credits are used up, a task already running may finish, using up to the overdraft shown on the pricing page (a share of your monthly allowance), and new AI automation pauses until you top up, upgrade or the next month begins. To protect your credits, AI automation also pauses for the rest of the day (Malaysia time) once it has used the daily share of your credits shown on the pricing page; the owner can raise this limit. Bookkeeping, e-invoicing, payroll and channel sync never pause: recording them never uses credits, and an automated look-up in your books uses credits only while you have them and otherwise runs without charge. AI top-up packs are one-time purchases whose credits can be used for twelve (12) months from purchase and then expire. A top-up pack is refundable within fourteen (14) days of purchase only if none of its credits has been used, and is otherwise non-refundable, as set out in clause 2.7 of the Refund Policy.
4.13 Billing-Layer Fees. If you use the GetPay billing layer to bill your own customers, a fee applies in each month you use it: a percentage of the volume billed through the billing layer at your plan's rate, never more than your plan's monthly cap, and subject to the monthly minimum shown on the pricing page. The volume billed through the billing layer in a calendar month (Malaysia time) is the total of the invoices the billing layer issues for you that are dated in that month, on a day covered by a paid period of your Usage-based Plan, and paid by the end of it, less any credit notes issued against them before that volume is counted (normally on the first night after the month ends); invoices you raise yourself are not included. In a month with no such volume, no fee and no minimum apply. The fee is billed after the month ends. Rates, caps and the minimum are published at https://getpay.cc/pricing; Enterprise rates are agreed in writing.
4.14 Downgrades. On any plan, a downgrade or cancellation takes effect at the end of the period you have paid for, and paid features remain available until then, except where the Refund Policy provides otherwise (for example, a refund of your first annual charge within 14 days).
5. Acceptable Use
5.1 Your use of the Service is subject to our Acceptable Use Policy, which is incorporated by reference into these Terms.
5.2 Without limiting clause 5.1, you must not use the Service to: (a) violate any applicable law; (b) infringe intellectual property or privacy rights; (c) transmit malware or harmful code; (d) attempt to gain unauthorized access to the Service or other accounts; (e) reverse engineer, decompile, or scrape the Service; (f) resell or sublicense access to third parties without our written consent; (g) use the Service to record fraudulent or fictitious transactions for the purpose of tax evasion or money laundering.
6. Your Data and Content
6.1 Ownership. You retain all rights, title, and interest in the data, documents, files, and content you upload to or generate through the Service ("Customer Data").
6.2 License to Us. You grant us a non-exclusive, worldwide, royalty-free license to host, process, transmit, display, and create derivative works of the Customer Data solely for the purpose of providing and improving the Service, complying with law, and enforcing these Terms.
6.3 Accuracy. You are responsible for the accuracy, legality, and completeness of Customer Data. We do not verify Customer Data and are not liable for errors in your financial records, tax filings, or regulatory submissions arising from inaccurate Customer Data.
6.4 Export. You may export your Customer Data in standard formats (CSV, JSON, PDF) at any time during your subscription. Upon termination, Customer Data stays available for export for thirty (30) days, after which we may delete it, except where the law requires us to keep it (up to seven (7) years), in accordance with our Privacy Policy.
6.5 Backups. While we maintain reasonable backup procedures, you are responsible for maintaining your own copies of Customer Data for business continuity.
7. Our Intellectual Property
7.1 The Service, including all software, designs, interfaces, content, and the "GetPay" name and logo, is owned by Telebort AI Studio PLT or its licensors and is protected by Malaysian and international intellectual property laws. The "Telebort" name is used under licence or with permission where applicable.
7.2 We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription, solely for your internal business purposes and in accordance with these Terms.
7.3 You may not (a) copy, modify, or create derivative works of the Service; (b) remove or alter proprietary notices; (c) use the Service to develop a competing product; or (d) use our trademarks without prior written consent.
8. Third-Party Services and Integrations
8.1 The Service may integrate with third-party services (e.g., banking APIs, MyInvois, payment gateways, email providers, AI providers). Your use of those services is governed by their own terms.
8.2 We are not responsible for the availability, accuracy, security, or content of third-party services. Third-party fees may apply directly between you and the third-party provider.
8.3 Connected apps. You may connect an AI app, such as ChatGPT, Claude or another app that uses the Model Context Protocol (MCP), to one company in your account on any plan, and the GetPay command line on the plans that include it. (a) You are responsible for the actions you, or people using your connection, ask a connected app to take, as if you had taken them yourself in the Service, and for checking what it prepares before relying on it. (b) Actions that involve money, a legal document or a message to someone outside GetPay are not carried out from a connected AI app until an owner or admin of the company approves them in the Service; a connected AI app cannot approve them. (c) Actions through a connected AI app use no AI automation credits, but your plan's document limits apply, and a Free plan also has a fair-use daily limit on connected-app actions per company. (d) The AI app's provider is a third party under clause 8.1: what it does with the data it receives is governed by your agreement with it (see clause 5.5 of our Privacy Policy). (e) You can disconnect an app at any time under Settings → Connected apps. We may disable or disconnect a connected app or client, for you or for everyone, if we believe it is being misused, puts the Service or anyone's data at risk, or breaches these Terms.
9. Confidentiality
9.1 Each party agrees to keep confidential any non-public information of the other party disclosed in connection with the Service, and to use it only for the purpose of performing under these Terms.
9.2 Confidentiality obligations survive termination of these Terms for a period of three (3) years.
10. Warranty Disclaimer
10.1 Service Provided "AS IS". Except as expressly stated in these Terms, the Service is provided "AS IS" and "AS AVAILABLE" without warranty of any kind. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.
10.2 No Financial Advice. The Service does not provide accounting, tax, legal, audit, or financial advice. AI-generated outputs are informational only and must be reviewed by you (or your qualified advisor) before relying on them.
10.3 Statutory Rights Preserved. Nothing in this clause excludes or limits any warranty, condition, or right that cannot lawfully be excluded under the Consumer Protection Act 1999 of Malaysia or other applicable consumer protection law.
11. Limitation of Liability
11.1 Cap on Liability. To the maximum extent permitted by law, our aggregate liability arising out of or related to these Terms or the Service, whether in contract, tort, or otherwise, is limited to the total fees paid by you in the twelve (12) months preceding the event giving rise to the claim.
11.2 Excluded Damages. Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, business opportunity, or goodwill, even if advised of the possibility.
11.3 Carve-outs. The limitations in clauses 11.1 and 11.2 do not apply to: (a) liability for death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot lawfully be limited.
12. Indemnification
12.1 You will indemnify, defend, and hold harmless Telebort, its affiliates, and their respective officers, directors, employees, and agents from any third-party claim arising from: (a) your breach of these Terms; (b) your Customer Data; (c) your use of the Service in violation of law; (d) your infringement of any third party's intellectual property or privacy rights.
12.2 We will indemnify you against any third-party claim that the Service, as provided by us and used in accordance with these Terms, infringes any Malaysian patent, copyright, or trademark, subject to: (a) prompt written notice of the claim; (b) sole control of the defence by us; (c) reasonable cooperation from you. This is your sole and exclusive remedy for IP infringement by the Service.
13. Modifications to These Terms
13.1 We may modify these Terms from time to time. We will give notice of material changes by email and/or by posting a notice in the Service at least thirty (30) days before the effective date.
13.2 Your continued use of the Service after the effective date constitutes acceptance of the modified Terms. If you do not agree, you may cancel under clause 4.4 before the effective date.
14. Term and Termination
14.1 These Terms remain in effect for as long as you have an account or use the Service.
14.2 Termination by You. You may terminate at any time by cancelling your subscription per clause 4.4 and closing your account.
14.3 Termination by Us. We may suspend or terminate your account immediately if you: (a) materially breach these Terms and fail to cure within fourteen (14) days of written notice (or immediately for breaches that cannot be cured); (b) fail to pay fees more than thirty (30) days past due; (c) use the Service unlawfully or in a manner that exposes us to liability.
14.4 Effect of Termination. Upon termination, your access ends. Clauses 6 (Data), 7 (IP), 9 (Confidentiality), 10 (Warranty Disclaimer), 11 (Liability), 12 (Indemnity), 15 (Governing Law), and 16 (Miscellaneous) survive.
15. Governing Law and Dispute Resolution
15.1 These Terms are governed by and construed in accordance with the laws of Malaysia.
15.2 The parties shall first attempt to resolve any dispute through good-faith negotiation within thirty (30) days. If unresolved, the dispute shall be referred to mediation administered by the Asian International Arbitration Centre (AIAC) under its Mediation Rules.
15.3 If mediation fails within sixty (60) days of commencement, the dispute shall be finally resolved by arbitration administered by the AIAC under its Arbitration Rules. The seat shall be Kuala Lumpur, the tribunal shall consist of one (1) arbitrator, and the language shall be English.
15.4 Subject to clauses 15.2–15.3, the parties submit to the non-exclusive jurisdiction of the courts of Malaysia, and specifically the High Court of Malaya at Pulau Pinang, for interim relief and enforcement of arbitral awards.
16. Miscellaneous
16.1 Entire Agreement. These Terms (with the Privacy Policy, Refund Policy, and AUP) constitute the entire agreement between you and us regarding the Service.
16.2 Severability. If any provision is held unenforceable, the remaining provisions remain in full force.
16.3 Waiver. Failure to enforce any right is not a waiver of that right.
16.4 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
16.5 Force Majeure. Neither party is liable for failure to perform due to events beyond reasonable control (natural disasters, war, terrorism, pandemics, government actions, internet failures, third-party cloud provider outages).
16.6 Notices. Notices to us must be sent to studio.telebort@gmail.com. Notices to you will be sent to the email address associated with your account.
16.7 No Third-Party Beneficiaries. Except as expressly stated, these Terms do not confer any rights on third parties.
16.8 Language. These Terms are written in English. Any translation is provided for convenience; the English version prevails in case of conflict.
17. Contact
For questions about these Terms:
TELEBORT AI STUDIO PLT (LLP0046066-LGN; SSM Reg. No. 202604000838) Email: studio.telebort@gmail.com Address: 1, Jalan Kaki Bukit, Kampung Kastam, 11700 Gelugor, Pulau Pinang, Malaysia
Version log
- v1.0 — 2026-05-11 — First version.
- v1.1 — 2026-05-13 — Added §2.4 Service availability.
- v1.2 — 2026-09-25 — §4.4: a refund of your first annual charge within 14 days cancels the subscription immediately.
- v1.3 — 2026-09-26 — Added the Usage-based Plan terms (§4.7–4.14); Classic Plans keep their terms.
- v1.4 — 2026-10-01 — §2.4 refers to third-party AI model providers generally; §4.3 states that we are not SST-registered; §4.9 notes that only Classic Plan workspaces can take the Pro plan; §6.4 aligned with the Privacy Policy on data after termination; §7.1 trademark wording; registered address updated.
- v1.5 — 2026-10-04 — Added §2.5–2.10 on seller listings (free listing, what a seller promises, no endorsement and no sale by GetPay, third-party shops and no affiliation with shopping platforms, removal, no guarantee).
- v1.6 — 2026-10-05 — Added §8.3 on connected apps (your responsibility for actions you ask an AI app to take, approvals in GetPay, any plan with no AI credits and a fair-use daily limit on Free, the provider as a third party, disconnecting, and our right to disable a client); §4.12 no longer counts connected AI app actions against AI automation credits.