Refund & Cancellation Policy — GetPay
Last updated: 2026-05-11 Version: v1.0
This Refund & Cancellation Policy explains when and how you may cancel your GetPay subscription and request a refund. It applies to all subscriptions to https://getpay.cc operated by TELEBORT AI STUDIO PLT (LLP0046066-LGN).
This Policy is part of our Terms of Service.
1. Cancellation
1.1 How to cancel. You may cancel your subscription at any time:
- Via your account settings (Settings → Subscription → Cancel)
- By emailing studio.telebort@gmail.com from the email address registered on your account
1.2 Effective date. Cancellation takes effect at the end of your current billing period. You retain access to paid features until that date.
1.3 No partial-month refunds. Cancellation mid-cycle does not trigger a refund for the unused portion of the current billing period, except as set out in clauses 2–4 below or as required by Malaysian consumer protection law.
2. Refund Eligibility
We provide refunds in the following limited circumstances:
2.1 New Subscriber 7-Day Money-Back Guarantee
- Applies to first-time paying subscribers within seven (7) days of their first paid charge
- Eligible refund: full amount of the first charge
- Excludes: subscriptions converted from a free trial after the 7th day, returning subscribers
- Process: email studio.telebort@gmail.com with the subject "Refund — 7-Day Money-Back" and your account email
2.2 Material Service Failure
If we materially fail to provide the Service (e.g., extended unscheduled downtime exceeding our published Service Level Agreement, persistent failure of a core feature) and fail to remedy within thirty (30) days of your written notice:
- You may cancel and request a pro-rata refund for the remaining unused portion of the current billing period
- "Material failure" excludes failures caused by your environment, your data, third-party services beyond our control, or force majeure events
2.3 Erroneous Charges
If you were charged in error (duplicate charge, wrong amount, charge after valid cancellation):
- Full refund of the erroneous amount
- Process: email studio.telebort@gmail.com with billing details and we will investigate and refund within fourteen (14) days
2.4 Statutory Rights
This Policy does not exclude any non-waivable rights you may have under the Consumer Protection Act 1999 of Malaysia or other applicable consumer protection law.
3. Non-Refundable Items
The following are non-refundable except as required by law:
- Subscription fees beyond the 7-day new subscriber window
- Add-on or one-time purchase fees (e.g., setup fees, training, custom integration work) once delivered or substantially commenced
- Subscription fees for previous billing periods
- Annual plans cancelled mid-term (you retain access until the term ends; no pro-rata refund)
- Fees attributable to your breach of the Terms of Service or Acceptable Use Policy
4. Annual Plans
4.1 Annual subscriptions are pre-paid in full at the start of the term.
4.2 Cancellation of an annual plan stops auto-renewal but does not trigger a pro-rata refund for the remaining term, except under clauses 2.2 (material service failure) or 2.3 (erroneous charges) above.
4.3 Downgrade from annual to monthly takes effect at the end of the current annual term.
5. Refund Process and Timeline
5.1 Submission. Email refund requests to studio.telebort@gmail.com with the subject "Refund Request" and include: account email, transaction date, transaction amount, reason for refund.
5.2 Review. We will acknowledge within three (3) business days and respond with a decision within fourteen (14) business days.
5.3 Method. Approved refunds are issued to the original payment method. We do not issue refunds to alternative payment methods or in cash.
5.4 Timeline to receipt. Once approved, refunds typically appear in your account within five to ten (5–10) business days, depending on your payment provider and bank.
5.5 Currency and taxes. Refunds are issued in Malaysian Ringgit (MYR) at the original transaction amount. SST or other taxes, if charged, are refunded proportionately. Currency conversion fees imposed by your bank are not refundable.
6. Subscription Suspension or Termination by Us
6.1 If we suspend or terminate your account for breach of the Terms of Service or Acceptable Use Policy, no refund is due.
6.2 If we terminate the Service entirely (e.g., we discontinue GetPay), we will provide at least ninety (90) days' notice and issue a pro-rata refund for the unused portion of any pre-paid term.
7. Disputes
7.1 If we deny your refund request and you disagree, you may escalate to studio.telebort@gmail.com with the subject "Refund Escalation". A senior reviewer will respond within fourteen (14) business days.
7.2 Unresolved disputes are subject to the dispute resolution process in our Terms of Service, Section 15.
8. Chargebacks
8.1 If you dispute a charge with your bank or card issuer ("chargeback") without first contacting us, we may suspend your account pending resolution.
8.2 We will provide your bank with evidence of the disputed transaction. Unsuccessful chargebacks may incur a fee charged by your bank or card network.
9. Changes to This Policy
We may update this Policy from time to time. Material changes will be communicated at least thirty (30) days before they take effect. Continued use of the Service after the effective date constitutes acceptance.
10. Contact
For refund requests or questions about this Policy:
TELEBORT AI STUDIO PLT (LLP0046066-LGN) Email: studio.telebort@gmail.com Address: George Town, Pulau Pinang, Malaysia
Version log
- v1.0 — 2026-05-11 — Initial draft (Claude Code, studio/legal/ kit launch)